Privacy Policy
Eczema Association of Australasia Inc.
Last updated: June 2026
The Eczema Association of Australasia Inc. (ABN 47 072 394 542) ("EAA", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us through our website, membership program, events, services, communications and support activities.
- What information we collect
We may collect personal information including:
- Name
- Postal address
- Email address
- Telephone number
- Membership details
- Donation records
- Event registration information
- Enquiry and support request information
- Information you voluntarily provide when contacting us
- Information submitted through website forms
- Information relating to your interests in eczema-related resources and services
We only collect information that is reasonably necessary for our functions and activities as a not-for-profit organisation.
- How we collect information
We may collect personal information when you:
- Become a member
- Subscribe to our newsletter
- Make a donation
- Register for an event or webinar
- Contact us by phone, email or online form
- Request information or support
- Participate in surveys or feedback activities
- Engage with us through our website or social media channels
- Website analytics and cookies
Our website may use cookies and similar technologies to improve user experience and help us understand how visitors use our website.
Cookies may collect information such as:
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral sources
This information is generally collected in an aggregated form and does not personally identify individual users.
You can modify your browser settings to decline cookies if you prefer.
- How we use your information
We may use your personal information to:
- Manage memberships
- Process donations
- Respond to enquiries and support requests
- Provide resources, information and services
- Register you for events, webinars and activities
- Send newsletters and updates
- Improve our website, programs and services
- Meet legal and regulatory obligations
We will only use personal information for purposes that are reasonably related to our activities and the reason it was collected.
- Email communications
If you subscribe to our newsletter or communications, we may send you updates regarding:
- Eczema education and resources
- Events and webinars
- Membership information
- News and advocacy activities
- Fundraising and donation opportunities
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
- Disclosure of information
We do not sell, rent or trade personal information.
We may disclose personal information to trusted service providers who assist us in operating our organisation, including:
- Website and hosting providers
- Email communication platforms
- Payment processors
- Membership management systems
- Event registration platforms
These providers are only given access to information necessary to perform their services and are expected to maintain appropriate privacy protections.
We may also disclose information where required by law.
- Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
- Accessing and correcting your information
You may request access to the personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.
Requests should be directed to us using the contact details below.
- Third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content or policies of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website and will include the date of the latest revision.
- Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Eczema Association of Australasia Inc.
ABN 47 072 394 542
Phone: 1300 300 182
Email: help@eczema.org.au
PO Box 1784
Cleveland QLD 4163
Australia