Privacy Policy

At the Eczema Association Australasia, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website [www.eczema.org.au].

1. Information We Collect

When you visit our website, we may collect the following types of information:

· Personal Information: This may include your name, email address, phone number, and any other information you provide when subscribing to newsletters, contacting us through forms, or making inquiries.

· Non-Personal Information: This includes your IP address, browser type, device information, and browsing activity on our site, which helps us improve the user experience and optimize website performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

· Communication: To respond to your inquiries, provide support, and send newsletters or updates if you have subscribed.

· Service Improvement: To analyse website usage and improve the functionality and content of our site.

· Fundraising and Community Engagement: To keep you informed about events, campaigns, and other activities that support eczema patients and their families.

We will only use your information for the purposes outlined in this Privacy Policy unless we obtain your explicit consent for other uses.

3. Third-Party Sharing

We do not share your personal information with third parties except for the following purposes:

· Service Providers: We may share your information with trusted third-party service providers (e.g., website hosting, email marketing, data analysis) who assist us in operating our site or conducting business, under strict confidentiality agreements.

· Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to court orders or government requests.

4. Security of Your Information

We implement a variety of security measures to protect your personal information. These measures include encryption, access control, and regular system monitoring to prevent unauthorized access, disclosure, or alteration of your personal data. However, please note that no method of data transmission over the internet is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are stored on your device and help us analyse website usage, improve content, and tailor advertisements to your interests. You have the option to disable cookies through your browser settings. However, please note that doing so may affect the functionality of certain parts of the website.

6. Your Rights

As a user of our website, you have the following rights regarding your personal information:

· Access: You can request access to the personal data we hold about you.

· Correction: You can request to correct any inaccuracies in your personal data.

· Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

· Opt-Out: You can unsubscribe from our newsletters or marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at help@eczema.org.au.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to periodically review this policy to stay informed about how we are protecting your information.